EKA’s support organization is designed as a virtual extension of your business. We offer a range of support services to help you use our solutions more effectively, making sure that your work continues without any disruption, and relevant answers provided as quickly as possible.

Our support services are offered through a variety of channels - voice-based, e-mail, web-based. Application support ranges from basic trouble ticketing to various support levels, with a mix of proactive and self-service tools, remote control and diagnostics and strict service-level tracking and reporting. The helpdesk services are tuned based on the size of the company and scale of deployment.

We believe in tight integration between Level 0, Level 1 and Level 2 support teams in terms of knowledge sharing. We ensure that front line teams become more and more knowledgeable about the product so that customers receive accurate solutions much quicker. We also make sure that knowledge gained at all levels of support is ploughed back into the self-service avenues to let customers find solutions on their own, thereby shortening the time-to-solution.

EKA’s customer support is available 24x7.