Eka Customer Support
Customer Support Around the Globe 24x7x365
At Eka, we believe that delivering the maximum possible value to our customers is not limited to the solutions we provide, but extends to the quality of the engagement and the nature of the relationship. This philosophy permeates all customer touch points and processes — a superior product experience, rewarding and enriching delivery engagement and support practices, and a partnership model that promises the lowest total cost of ownership. All our processes are designed to exceed customer expectations, produce faster returns on investment (ROI), and generate high stakeholder and user satisfaction.
Best People, Processes, and Engagement
Our philosophy and customer engagement practices clearly differentiate us from others. Our single-minded focus is to delight our customers. We take great care to fully understand your requirements and we foster a long-term customer-centric relationship approach.
Partnership Approach and Total Value Delivery
When you adopt Eka’s Smart Commodity Management, we understand the significance and value of your IT investment. We understand that this is a long-term relationship—this is where Eka shines. Not only do we have the best commodity trading software, we also have a world class project management and support staff that works closely with our customers during all stages of the relationship. Our onsite project coordination ensures the convenience of local interaction. Time and time again, we hear from our customers how positive their experience is working with Eka.