First-Class, Worldwide Technical Support
At Eka, we understand the significance and value of our customers’ investments in our CTRM and ETRM software. Our focus is on delighting our customers, and we work hard to ensure that our support team is a virtual extension of your business.
Our highly-experienced technical support team is available via phone, email, and the web to assure rapid response to all inquiries. Advanced self-service and diagnostic tools combined with strict service-level tracking and reporting ensure our team resolves all issues as quickly and effectively as possible.
All our processes are designed to exceed expectations, maximize the return on your investment, and generate high stakeholder and user satisfaction.