Technical Support Around the Globe 24x7x365
Consider Eka’s support team a virtual extension of your business. We offer support services that ensure you get the most value from Eka’s next-generation Smart Commodity Management. We want to help you use our commodity trading solutions as effectively as possible, making sure that your work continues without disruption. We will provide answers to your questions as quickly as possible.
Our support services are offered through a variety of channels - phone, email, and web. Application support ranges from basic trouble ticketing to increasing support levels, with a mix of proactive and self-service tools, remote control, diagnostics, and strict service-level tracking and reporting. Our support teams are solution experts in next-generation CTRM and ETRM software skilled in helping you leverage the solution to maximize its value to your organization.
Eka’s customer support is available 24x7, 365 days a year.